Cancellation policy

Some products and services offered by Mini Magical Minds may be available as subscriptions or pre-orders. This cancellation policy lays out how you can change or cancel these kinds of purchases.

The Mini Magical Minds Family Portal is a one-off digital purchase and is not a subscription. The subscription terms below apply only to the Mini Magical Minds School Licence.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

The Mini Magical Minds School Licence is an annual subscription that renews automatically unless cancelled before the renewal date.

Schools will receive advance notice of renewal where applicable. You may cancel renewal at any time before the next billing date by contacting Mini Magical Minds or through your subscription management portal. Cancellation prevents future renewals but does not refund the current subscription period unless required by law. School Licence subscriptions can be managed through the subscription link included in your confirmation emails or by contacting Mini Magical Minds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.